What should I do if I'm having technical issues with the game?

If you are experiencing problems within the game, here are a few options that can quickly resolve some issues:

Perform a hard reset on the App:

• For iOS: The exact method to do this depends on your device. To find out the steps for your device, please check Apple's support article on this topic, here:
  • https://support.apple.com/HT201330 
• For Android: Again, the exact method depends on your device and Android version. To find out the steps appropriate for you, visit Google's support article on this topic:
  • https://support.google.com/android/answer/9079646 

Restart your device. 

• For iOS: The exact steps depend on your device. Please check Apple's support article on this, here:
  • https://support.apple.com/guide/iphone/iph841379c3d/ios 
• For Android: The exact steps may depend on your device. For many devices, press and hold the Power Button and select ""Power off"".  Once your device has powered down, press and hold the Power button again to turn it back on again.

Check for updates for your device:

• iOS: In your iOS settings menu go to General -> Software Update
• Android:  On many devices you can find the option to update your software in the ""About Device"" section of your Settings.  If you are unable to update your software, please see your device's instruction manual. 

What else?

If none of the steps above help, please contact our support team.